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OPEN DISCLOSURE Open Disclosure is a frank discussion with a patient and their support person about a patient-related incident that may have resulted in harm or injury to the patient. The NSW Department of Health wants to ensure that if an incident occurs, patients receive an apology and explanation and are treated with empathy, honesty and transparency in a timely manner. NSW Health also recognises that staff also need to be supported through such incidents and is committed to providing the right environment, resources and culture to guide staff. Open Disclosure is the right thing to do, and NSW Department of wants to ensure it is routinely practised by all staff, thereby strengthening the relationship and confidence between the patient and staff involved in their care. The NSW Department of Health has asked Health Professional Boards in the state to encourage clinicians to participate a range of workshops and e-learning modules. Education in both High Level and General Level Open Disclosure is available free of charge through a range of workshops and e-learning modules. The Quality & Safety website provides a range of resources for training in OD, including presentations which can be made to a range of staff, both on the frontline and in corporate services. Education materials are available for 10-minute and 45-minute presentations, with all you need provided, including Power Point presentations and facilitators’ manuals. These resources can be accessed at http://www.health.nsw.gov.au/quality/opendisc/training.html Staff working in NSW Health public health organisations can also access the Online Learning Centre from the above site, for one-on-one, interactive training in Open Disclosure. The modules are self-paced for frontline clinical staff, clinical managers, and corporate services staff and include a quiz and evaluation at the end. NSW Health is also encouraging professional colleges and associations to provide continuing professional development credits for those who participate in Open Disclosure education. More information on Open Disclosure can be found at the website, or by emailing quality@doh.health.nsw.gov.au.
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