Making a complaint or notification

Any person may make a complaint or notification about a physiotherapist if there are concerns about the physiotherapist's character, practice or fitness for practice.

A complaint may be lodged with either the Physiotherapists Registration Board or with the Health Care Complaints Commission. Both organisations share information and consult with each other when a complaint is received.  A complaint lodged with the Board must be in writing and must contain particulars of the allegations on which it is founded.

Matters relating to a health problem or impairment suffered by a physiotherapist, but not forming a complaint, may be referred to the Board for assessment and action if required.

The Physiotherapists Registration Board is generally able to take action only about persons who are registered with the Board and who can be identified. The Health Care Complaints Commission may be able to take action in regard to health care providers who are not physiotherapists.

The Physiotherapists Registration Board will also receive information about any person who is not actually registered, but holds herself or himself out to the public or employers as being a registered physiotherapist.

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How Complaints and Notifications are Handled

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Last Updated:April 2008